Website personalization

Create personalized website experiences with ease

Deliver a personalized website experience that is tailored to shoppers’ interests and improve conversions.

Dynamic content

Deliver engaging personalized web content

Stand out from your competition by delivering an experience that leaves a lasting impression on your customers. You can automatically generate personalized web content that is up-to-date and tailored based on each shopper’s unique web behavior, context, and preferences.

Behavioral targeting

Provide personalized web experiences that convert

Unlock the power of personalization at scale by accessing real-time customer data. With behavioral targeting capabilities, you can deliver a person-to-person website experience that converts. Leverage valuable insights to create targeted campaigns that resonate with each individual visitor.

Website popovers

Boost engagement with personalized website popovers

Don't let your website visitors slip away. With website popovers, you can create branded and SEO-friendly web overlays that capture email and phone contact data. You can engage your visitors, turn them into valuable leads, and combat bounce rates.

Social proof

Make the right choice with social proof

Give website visitors the confidence to make purchase decisions with on-brand social proof. Display real-time reviews, testimonials, and user-generated content to showcase your products. Speed up the decision-making process and boost conversions.

Website product recommendations

Discover the perfect products for your customers needs

Say goodbye to endless scrolling and searching. Display personalized recommendations on your website that help each shopper discover products and content they’ll love while achieving your unique business objectives.


Make every visit count with an optimized website personalization strategy

A/B testing allows you to quickly identify and deploy your best-performing web content. Harness the power of AI-driven optimization to continually refine your website experience, ensuring maximum return on investment.

The latest personalization resources

Drive results with one-to-one website personalization

Frequently asked questions

What is personalization in digital marketing?

Personalization is a powerful digital marketing strategy that involves creating and delivering content that is specifically tailored to resonate with the unique interests, preferences, and characteristics of each user across multiple channels, such as email, web, and social media. It involves using customer data to create personalized messages that genuinely connect with your audience, addressing their specific needs and desires. The result is an increase in engagement metrics, such as open rates, and click-through rates, as well as a boost in conversion rates, contributing to a better customer experience and promoting brand loyalty.

What are the types of marketing personalization?

The key types of marketing personalization include:

  • Website personalization: Enhancing a website visitor's experience by displaying dynamic content, promotions, and tailored recommendations, based on their demographic, interests, and browsing history.
  • Content personalization: Customizing email marketing campaigns, and other marketing materials to appeal to individual users.
  • Product Personalization: Tailoring product recommendations and offers to match a user's preferences and needs.
  • Behavioral personalization: Adapting marketing strategies based on user behavior, such as past purchases or browsing history.
  • Contextual personalization: Personalizing content based on real-time user context, such as location, weather, or time of day.
  • Ecommerce personalization: Customizing the online shopping experience, including product recommendations, promotional offers, and targeted content, to cater to individual customers' preferences, behaviors, and purchase history.

Why is marketing personalization important?

Marketing personalization is important because it allows you to engage with your audience on a deeper level. This creates a strong emotional connection that drives trust, loyalty, and ultimately boosts sales. Having a personalized marketing campaign demonstrates that you understand your customers' needs, which increases their satisfaction and helps build long-lasting relationships.

To learn marketing personalization tactics to effectively connect and convert your audience, read our blog post.

What are the benefits of marketing personalization?

By implementing personalization strategies, brands can enjoy the following benefits:

  • Increased customer engagement: Personalized content captures the attention of your audience more effectively, leading to higher engagement rates with your marketing materials.
  • Higher conversion rates: Targeted, personalized messages cater to the unique needs and preferences of customers, increasing the likelihood that they'll take action or make a purchase.
  • Improved customer retention: When customers feel understood and valued, they are more likely to remain loyal to your brand and continue purchasing from you in the future.
  • Enhanced brand loyalty: Personalization fosters stronger emotional connections between customers and your brand, which helps build trust and loyalty.
  • Greater customer satisfaction: Personalized marketing experiences cater to individual user preferences, leading to higher satisfaction levels for your customer base.
  • Better return on investment (ROI): Personalized marketing campaigns deliver higher engagement, conversion, and retention rates, resulting in a better return on your marketing efforts.

What is a good personalization strategy?

A good personalization strategy is one that effectively collects and analyzes customer data to create relevant and engaging personalized experiences that connect with your target audience.

You can create a successful personalization strategy by:

  • Understanding your audience: Identify your target audience's needs, interests, and preferences to shape your marketing campaigns.
  • Gathering data from multiple sources: Collect customer data using various sources, such as website analytics, user surveys, and purchase history, to obtain a well-rounded understanding of your customers.
  • Creating customer segments: Analyze the collected data to create customer segments, grouping individuals with similar preferences, behavior, or demographics.
  • Tailoring marketing campaigns: Design and implement marketing campaigns tailored to address the needs and preferences of each customer segment.
  • Measuring and optimizing: Continuously monitor the success of your personalization efforts and make data-driven optimizations to enhance the effectiveness of your marketing campaigns.

What is dynamic content personalization?

Dynamic content personalization refers to the automatic customization of content based on real-time data about a user's preferences, behavior, or context. This approach allows marketers to create and adapt content instantly for individual users, ensuring relevance and increasing engagement, conversion, and customer satisfaction.

By using Dotdigital's dynamic content feature, you can create targeted and engaging email campaigns that appeal to individual recipients. To learn more about leveraging dynamic content in Dotdigital, read our blog on email content.

Is personalization the future of marketing?

It's important for businesses to create strong emotional connections with their target audiences in today's increasingly competitive digital landscape. Personalized marketing strategies ensure that your brand's message stands out, resonating with potential customers and fostering long-lasting, loyal relationships that drive ongoing business success.

How does marketing personalization improve customer experience?

Marketing personalization improves customer experience by making the content they see more relevant, engaging, enjoyable, and satisfying. Personalization ensures that customers receive information and offers that truly resonate with them, making their experience with your brand more memorable and valuable.

What impact does personalization have on customer loyalty?

Personalization plays a crucial role in building customer loyalty by creating a strong emotional connection between customers and your brand. When customers feel valued and understood, they are more likely to trust your brand, make repeat purchases, and advocate for your business—boosting both loyalty and overall customer lifetime value.